PATIENTS HAVE THE RIGHT TO:
- Respect, compassion, consideration and dignity.
- Courteous assistance, without discrimination, on the basis of age, social status, sex, race, religion, sexual preference or political belief.
- Privacy, which is maintained and protected within the constraints of the individual care plan.
- Confidentiality of all personal and medical information
- Participate in care planning
- Include carer in care planning, admission and discharge process
- Informed consent for all procedures and operations.
- Withdraw your consent and refuse treatment at any time.
- Receive treatment by appropriately qualified and registered health personnel.
- Know the identity, professional status and qualifications of the staff member assigned to your care.
- Request a second opinion.
- Have access to your records, subject to the agreement of your doctor.
- An interpreter if necessary.
- Full disclosure of all financial obligations
- A safe environment where all safety requirements are enforced, according to appropriate safety regulations and standards.
- Give your opinion of the quality of health care and service that you have received.
PATIENT’S HAVE RESPONSIBILITY TO:
- Participate in your health care and when agreed comply with the medical/nursing advice given to you.
- Accept the consequences of your own informed decisions regarding your care.
- Provide accurate medical and personal information and not knowingly withhold any information that may effect their treatment.
- Read and comply with preparation & discharge instruction supplied, and follow advice of nursing and medical staff.
- Courteous behaviour, consideration and respect for the rights and wellbeing of other patients and staff.
- Act as instructed by staff in the event of an emergency.
- Attend follow up consultation, as arranged.
- Comply with the NO SMOKING POLICY within the facility and the building
- Meet their financial obligations as informed.
If you wish to lodge a complaint, staff will provide you with a form & reply paid envelope, addressed to our “QUALITY MANAGER” for this purpose. It is important that we are made aware of any problem as soon possible, so that staff and management can review the issue and take appropriate action immediately.