As a patient of the Sydney Clinic for Gastrointestinal Diseases, you have the right to be welcomed and treated in an environment reflecting quality clinical care and ethical professional practice.
YOU HAVE THE RIGHT TO:
· Respect, compassion, consideration and dignity.
· Courteous assistance, without discrimination, on the basis of age, social status, sex, race, religion, sexual preference or political belief.
· Privacy, which is maintained and protected within the constraints of the individual care plan.
· Participate in all decisions regarding your health care and to give informed consent for any treatment.
· Withdraw your consent and refuse treatment at any time.
· A clear and concise explanation in terms that you understand, about all proposed procedures and possible alternatives.
· Receive treatment by appropriately qualified and registered health personnel.
· Know the identity, professional status and qualifications of the staff member assigned to your care.
· Request a second opinion.
· Have access to your records, subject to the agreement of your doctor.
· An interpreter if necessary.
· Information on the facilities that are available in this hospital.
· Information on all possible costs associated with your treatment.
· A safe environment where all safety requirements are enforced, according to appropriate safety regulations and standards.
YOU HAVE THE RIGHT TO:
· Give your opinion of the quality of health care that you have received, through a patient questionnaire or follow up contact.
If you feel that you have not received the care, which met your rights, please discuss this with the Director of Nursing or Dr. E. Wegman. It is important that we are made aware of any problem areas, so that we can maintain the highest possible standards of care.
As a patient of this Hospital, you have the responsibility to:
· Participate in your health care and when agreed comply with the medical/nursing advice given to you.
· Accept the consequences of your own informed decisions regarding your care.
· Provide, to the best of your knowledge and understanding, accurate and complete information about your present condition, past illness, hospitalisations, medications and other necessary information which may affect your health.
· Courteous behaviour, consideration and respect for the rights and wellbeing of other patients and staff.
· Act as instructed by staff in the event of an emergency.
· Settle all accounts on the day of treatment or within an agreed timeframe.